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Warranty Policy

IKREMA LIMITED WARRANTY


Covered Items:

  • “IKREMA” provides a limited warranty for your mattress and/or base. The limited warranty provides protection from defects in materials and workmanship for a period of 10 years from the original purchase date. Warranty is limited to product repair or replacement only.


Warranty Terms:

  • IKrema, at its option, will repair or replace the warranted product or component at a cost to the original purchaser based on the following table. The “price” is the price of the warranted product or component at the time the warranty claim is made, or the price of a comparable product or component if the original product or component is no longer in production.


Years

Original purchaser’s cost

0 ~ 2 years

No Cost

(Full Coverage)

2 ~20 years

20% + 4% of price for each year from original purchase date

(Pro-rated Coverage)

[Example] if a warranty claim arises 10 years after the original purchase date, the cost to the original purchaser would be 60% of the price (that is, 20% plus 4% for each of the 10 years) and IKrema would be responsible for the remaining 40% of the price.


  • IKrema reserves the right to substitute products or components of equal or better quality, and to use or deliver refurbished products or components in the repair or replacement of any product under this Limited Warranty.


Items Not Covered:

  • Conditions arising from normal wear and tear. (Conditions arising from normal wear and tear include, but are not limited to: mattress cover compression, foam compression, or discoloration of components.)

  • Damage from tampering with any components

  • Damage from misuse or abuse of the warranted product or component

  • Damage from laundering or dry-cleaning

  • Acts of God, such as but not limited to lightning damage.


Warranty Procedure:

  • Return the warranted product or component in sanitary condition to an authorized IKrema service center.

  • IKrema will incur the cost of shipping up to two years after the original purchase date; after two years, the return shipping to IKrema will be at the customer’s expense.

  • Please contact our Customer Service Center at the number or e-mail and arrange for the return of the warranted product or component.


Voided Warranty Conditions:

  • Tampering with any component.

  • Misuse or abuse of the warranted product or component.

  • Sale, transfer or other disposal of the warranted product or component.

Limitations:

  • Your exclusive remedy, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated above. IKrema will bear no other damages or expenses.

  • Customer maintains responsibility for installation of parts replaced under terms of the warranty.

  • IKrema reserves the right to refuse to repair or replace any product or component that is returned in an unsanitary condition.

  • Warranty for exterior surfaces against stains and soil is limited to manufacturer’s defect only, within the first 30 days of delivery. No other warranty coverage against stains and soils is included.

  • The IKREMA Limited Warranty applies only to the products as used in the United States and Canada. It is not applicable in US territories or other countries.

  • This Limited Warranty is non-transferable.

  • Repair or replacement of a product or component under the terms of this Limited Warranty in no way lengthens the Limited Warranty period.

  • ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR TIRNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.


The states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.


All claims relating to the Limited Warranty of IKREMA products should be made by contacting Customer Service or writing to:


iKrema

Customer Service Center

4383 FRUITLAND AVE.

VERNON, CA  90058

1.213.797.4772

info@iKrema.com



Operating Hours: Mon ~ Fri: 9:00 am ~ 5:00 pm (Pacific Time)